Frequently Asked Questions

Do you offer free shipping?

Yes. Every order ships free, with no minimum spend, and includes a tracking number.

Where do you ship from?

Beckett & Rose is run from the Netherlands. Orders are fulfilled by our fulfilment partner and shipped from its international warehouse in Asia directly to your address in the United States.

How long will my order take to arrive?

Orders are processed within 1 to 2 business days, and transit takes a further 3 to 16 business days depending on your location. That means a total estimated delivery time of 4 to 18 business days from the moment you order. Full details are on our Shipping Policy page.

Will I have to pay customs or import duties?

No. Orders to the United States are shipped Delivered Duty Paid (DDP), so import duties and customs fees are already covered and you will not pay anything extra on delivery.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can follow your parcel using the "Track Your Order" section on our website.

What is your return policy?

We offer a 30-day return policy. You can request a return within 30 days of receiving your order, as long as items are unused and in their original condition with tags attached. Full details are on our Refund Policy page.

How do I start a return?

Email us at support@beckett-rose.com with your order number and reason for return, and we'll get back to you within 24 hours. Once your return is approved, we'll email you the return address and instructions. Returns go to our fulfilment partner's returns warehouse in Asia; return shipping costs are the customer's responsibility (typically around USD 30–40 with a tracked service).

What payment methods do you accept?

We accept credit and debit cards (Visa, Mastercard and American Express), Apple Pay and Google Pay. All transactions are processed securely through trusted payment providers. Full details are on our Payment Policy page.

Is it safe to order from your store?

Yes. Our checkout is fully secured, and we never store your full payment details. Your personal information is handled in line with our Privacy Policy.

How can I contact you?

Our customer care team is available Monday to Saturday from 9:00 AM to 6:00 PM (ET) and Sunday from 10:00 AM to 3:00 PM (ET). Email us at support@beckett-rose.com or call +31 6 33 83 84 55, and we'll respond within 24 hours.